Please review these important company policies before scheduling your move. These guidelines help protect customers, movers, property, schedules, crews, trucks, and service quality.
Important Customer Information
Moving involves time, labor, equipment, access, parking, property conditions, item condition, weather, safety, scheduling, and customer direction. These policies help explain how Pro Movers - Oregon handles common moving situations.
When our crew is on the clock, we work to complete the service requested as efficiently and carefully as possible. Some customer requests may create extra risk, delay, cost, or safety concerns. If a request cannot be completed safely or within the scheduled scope, our team may review options with you before continuing.
These company policies are general service guidelines for Pro Movers - Oregon. They are not a substitute for your written estimate, bill of lading, signed agreement, insurance terms, valuation terms, or applicable law.
Select Company Policies
Use these quick links to review the policy sections most relevant to your moving service.
Service & Payment Policies
These policies explain customer responsibility, service scope, payment timing, deposits, changes, and claims.
The customer or an authorized representative should be available during the move to answer questions, give directions, approve placement, confirm item priorities, and complete the final walkthrough.
If no authorized person is available, delays, placement issues, added time, or service limitations may occur.
Before the crew leaves the pickup and delivery locations, the customer is responsible for completing a final walkthrough to confirm that requested items were moved and placed as directed.
Once the crew leaves, additional trips, changes, or missed items may require a new service request and additional charges.
For hourly jobs, moving time may include crew arrival, walkthrough, loading, driving when applicable, unloading, placement, equipment return, paperwork, and payment completion.
Delays caused by parking, access, elevators, building rules, unprepared items, customer changes, or waiting time may increase the final time.
Payment is typically due at completion of service unless a written agreement states otherwise. Accepted payment methods, deposits, card requirements, and balances should be confirmed before move day.
For certain routes, long-distance requests, commercial jobs, storage, specialty items, or larger moves, a deposit or staged payment may be required to reserve crew, truck, equipment, and schedule time.
Quotes and estimates are based on details provided by the customer, including item list, service type, access, distance, crew size, packing status, stairs, parking, and timing.
If the actual job is larger, more complex, less prepared, or different from the original request, the final cost, schedule, or service plan may change.
Adding rooms, extra stops, additional items, packing requests, removals, storage stops, heavy items, or new destinations on move day may increase cost and time.
If the additional work affects other scheduled jobs or crew availability, Pro Movers - Oregon may complete the original scope first and schedule extra work for another available time.
If you need to cancel or reschedule, contact our team as early as possible. Late cancellations, same-day changes, crew dispatch, truck reservation, or special equipment preparation may affect deposit or fee handling.
Weather, unsafe access, emergency conditions, road closures, or other conditions may require rescheduling for crew and customer safety.
Any visible damage concern should be reported before the crew leaves and noted in writing when applicable. The customer should inspect furniture, walls, floors, doors, elevators, and delivered items during final walkthrough.
Claims may require written notice, photos, move documents, item details, and review. Do not deduct money from the final bill without written company approval.
Access & Safety Policies
Access conditions can affect time, cost, safety, and whether certain items can be moved.
The customer is responsible for arranging legal and practical parking for the moving truck when possible. Some locations may require building approval, loading dock reservations, street permits, or loading zone access.
If parking is unavailable when the crew arrives, the service clock may start while parking is located. Parking fees, access fees, gate fees, dock fees, or tickets related to customer-directed service may be the customer’s responsibility.
Stairs, elevator waits, long hallway carries, steep driveways, narrow doors, gates, gravel, hills, or long distance from truck to door may increase time and may affect crew/equipment requirements.
Customers should provide access details before scheduling so the correct plan can be reviewed.
The customer is responsible for confirming move-in/move-out rules, elevator reservations, certificate requests, loading dock times, HOA rules, apartment rules, campus rules, business access, and property manager instructions.
If the building denies access or restricts service, extra time, rescheduling, or additional fees may apply.
Heavy rain, ice, snow, high wind, smoke, heat, flooding, road closures, unsafe walkways, power issues, or other unsafe conditions may require delay, rescheduling, or service adjustment.
Crew safety, customer safety, property safety, and road safety come first.
Pro Movers - Oregon may recommend or assign crew size, truck size, moving equipment, dollies, pads, tools, and timing based on the move details, schedule, item list, access, route, and safety.
Some items may require additional movers, special equipment, or review before service can be confirmed.
Drivers and crews may be subject to service-day limits, schedule limits, route timing, fatigue rules, traffic, weather, and safety requirements.
If a job becomes too long or unsafe to complete within the available workday, continuation or completion may need to be scheduled for another available time.
Items & Preparation Policies
Good preparation helps reduce delays and protects the moving process.
Unless packing service is scheduled, customers should have boxes packed, closed, labeled, and ready before movers arrive. Loose items, open boxes, fragile items, and unprepared rooms can increase time and risk.
Fragile items should be packed with proper materials. Important documents, medication, jewelry, cash, keys, and personal valuables should stay with the customer.
Pro Movers - Oregon may not move hazardous, illegal, unsafe, leaking, flammable, explosive, corrosive, biohazard, perishable, contaminated, or restricted items.
Examples may include gasoline, propane, paint not approved for transport, chemicals, ammunition, fireworks, open liquids, live plants where restricted, food that may spoil, and items unsafe for crew handling.
Refrigerators and freezers must be empty before moving. Food, ice, water, loose shelves, and unsecured contents should be removed before the crew arrives.
Water lines, ice makers, and electrical connections should be disconnected by the customer or a qualified person before moving. Pro Movers - Oregon does not service refrigerant systems.
Washers, dryers, dishwashers, refrigerators, gas appliances, water lines, electrical connections, and built-in appliances must be properly disconnected before moving.
Our movers are not plumbers, electricians, gas technicians, or appliance repair technicians. Utility connection/disconnection should be handled by the customer or a qualified professional.
Dressers, file cabinets, desks, cabinets, nightstands, and storage furniture should be emptied when possible, especially if the item is heavy, fragile, weak, or must be tilted.
Heavy contents inside drawers may damage furniture, floors, walls, stairs, or the item itself during moving.
Original packaging is best for TVs, monitors, electronics, computers, and delicate equipment. If original packaging is not available, additional protection may be recommended.
Functionality issues that appear after moving may be difficult to verify without visible external damage, prior testing, or proof of negligence.
Aquariums must be empty of water, animals, gravel, decorations, and loose parts before moving. Waterbeds must be fully drained and prepared before service.
Items containing water or liquid may not be moved unless properly emptied and safe to handle.
Customers should remove or secure pendulums, weights, chimes, glass shelves, keys, and delicate internal components before moving.
Specialty clock service, leveling, repair, calibration, or reassembly may require a qualified professional.
Pianos, gun safes, hot tubs, pool tables, large appliances, oversized furniture, commercial equipment, and heavy items require review before service.
Access, stairs, flooring, slopes, doorways, weight, equipment, crew size, and safety will determine whether the item can be moved and what service plan is needed.
Specialty items may require photos, measurements, weight details, access review, ground-floor confirmation, disassembly readiness, or additional equipment.
Pro Movers - Oregon may decline or reschedule specialty item service if the item cannot be moved safely under the conditions provided.
Furniture hoisting, balcony access, window access, upper-floor exterior movement, or unusual access requests must be reviewed in advance.
Some requests may require building approval, weather review, safety review, additional crew, special equipment, or a third-party specialist.
Junk removal, mattress removal, refrigerator disposal, yard waste removal, paint recycling, television disposal, clean outs, hot tub removal, and light demolition are reviewed by item type, access, quantity, condition, and local disposal availability.
Restricted, hazardous, leaking, unlabeled, unsafe, contaminated, or regulated materials may not be accepted.
Messages, Communication & Privacy
These policies explain how Pro Movers - Oregon may communicate with customers about service requests.
By contacting Pro Movers - Oregon, submitting a form, requesting a quote, emailing us, or calling us, you authorize our team to respond using the contact information you provide.
We may contact you about scheduling, quotes, service details, route questions, access needs, appointment updates, move preparation, and follow-up related to your request.
By providing your phone number, you agree that Pro Movers - Oregon may call or send text messages related to your service request, quote, scheduling, appointment reminders, route updates, or customer support.
Message and data rates may apply. Message frequency may vary. Reply STOP to opt out of text messages. Reply HELP or contact us at (541) 902-8771 for assistance. Consent to receive text messages is not required to purchase moving services.
Pro Movers - Oregon may email you about quotes, requested services, scheduling, invoices, service updates, customer questions, and related moving information.
If you receive promotional or marketing email from us in the future, you may request to stop receiving marketing emails. Service-related emails may still be sent when needed to complete or respond to your request.
Customers may be asked to send photos or videos of items, stairs, elevators, driveways, access paths, parking areas, specialty items, damage concerns, or removal items so the job can be reviewed more accurately.
Photos and videos may be used only for service review, quote preparation, safety planning, documentation, or claim review unless separate permission is given for another use.
Customer details such as name, phone, email, pickup address, destination, ZIP code, service type, item list, and message details may be used to respond to requests, prepare quotes, schedule service, and complete moving-related communication.
A separate Privacy Policy page will explain website data, form submissions, cookies, analytics, and privacy details. That page can be published separately after this Company Policies page.
Pro Movers - Oregon may update these company policies when services, operations, insurance requirements, communication practices, customer needs, or legal requirements change.
The version posted on this page may be updated from time to time. Customers should review the current version before scheduling service.
Questions About These Policies?
If you have questions about payment, parking, specialty items, claims, SMS messages, service areas, removal items, storage, packing, or moving preparation, contact our Eugene team before your scheduled service.
Call, email, or send a contact request. Our team can review the policy that applies to your service type.
Company Details
Use these details to contact our Eugene moving team about company policies, scheduling, service questions, or moving preparation.
Call Pro Movers - Oregon before your move so we can review your service type, route, access, item list, payment questions, or specialty moving needs.
