These Terms and Conditions explain the general service terms, customer responsibilities, payment expectations, communication rules, and moving service guidelines for Pro Movers - Oregon.
These terms apply to website use, quote requests, scheduled moves, deliveries, removals, and related moving services.
Access, parking, stairs, elevators, item condition, route, weather, and customer preparation may affect service.
Payment, deposits, estimates, added services, and final charges may depend on the written agreement and job details.
We may contact you by phone, email, or text about quote requests, scheduling, reminders, updates, and support.
The terms “Pro Movers - Oregon,” “Pro Movers,” “we,” “our,” and “us” refer to Pro Movers - Oregon / Pro Movers Inc. The terms “customer,” “you,” and “your” refer to any person, business, organization, or representative using our website, requesting a quote, scheduling service, communicating with our team, or receiving moving-related services.
These Terms and Conditions are general website and service terms. Your final service may also be governed by a written estimate, invoice, bill of lading, valuation selection, payment terms, signed agreement, service order, or other written document provided before or during service.
If there is a conflict between this page and a signed written agreement, bill of lading, tariff requirement, or legally required document, the signed written agreement or legally required document may control.
Use these quick links to review important terms about quotes, payments, moving service, claims, communication, and website use.
By using this website, submitting a form, requesting a quote, calling, emailing, texting, scheduling service, or allowing Pro Movers - Oregon to perform moving-related services, you agree to these Terms and Conditions.
If you do not agree with these terms, please do not use this website or schedule service until your questions are answered by our team.
These terms may apply to local moving, residential moving, commercial moving, long-distance moving, moving and supplies, moving and storage, specialty moving, smaller moves, labor-only moves, furniture delivery, last mile delivery, white glove services, removals, clean outs, light demolition, crating, shipping support, freight support, and related services.
Some services may require additional review, written terms, third-party providers, building approval, special equipment, extra crew, destination agents, freight carriers, disposal availability, or route confirmation.
Service availability depends on schedule, crew, truck availability, route, access, item type, weather, customer preparation, service area, distance, and safety review.
Submitting a form or requesting a quote does not guarantee availability until the service is confirmed by Pro Movers - Oregon.
Quotes and estimates are based on information provided by the customer, including pickup location, destination, ZIP codes, move date, service type, inventory, access details, stairs, elevator, parking, packing needs, storage needs, specialty items, and other job details.
If the actual service is larger, more difficult, farther, less prepared, or different from the information provided, the final price, crew plan, time, or service availability may change.
For hourly services, moving time may include arrival, walkthrough, preparation, loading, travel when applicable, unloading, placement, equipment return, paperwork, and payment completion.
Delays caused by parking, elevator waits, long carries, stairs, building rules, customer changes, unprepared items, restricted access, or waiting time may increase the final service time.
Payment terms may vary by job type, service date, route, distance, crew size, truck needs, specialty items, storage, removals, or written agreement.
Deposits may be required to reserve crew, truck, equipment, or schedule time. Final balances are generally due according to the written estimate, invoice, bill of lading, or service agreement.
Adding rooms, extra stops, more items, packing, assembly, disassembly, storage stops, removals, heavy items, specialty items, or additional services on move day may increase time and cost.
If the added work affects other scheduled jobs or cannot be completed safely within the available service window, Pro Movers - Oregon may complete the original scope first and schedule additional work for another available time.
Customers should contact Pro Movers - Oregon as early as possible for cancellations, rescheduling, date changes, crew changes, route changes, or service changes.
Late cancellations, same-day changes, crew dispatch, truck reservation, special equipment preparation, or missed access may affect deposit handling, fees, or availability.
The customer or an authorized representative should be present or available during service to answer questions, give directions, approve placement, review access, and complete the final walkthrough.
Before the crew leaves, the customer is responsible for confirming that requested items were moved, delivered, or placed as directed.
The customer is responsible for arranging practical access for the moving truck when possible. This may include parking, loading zones, elevator reservations, building rules, loading docks, gate codes, property manager instructions, HOA rules, and move-in or move-out time windows.
If access is unavailable, restricted, unsafe, or delayed, service time, cost, schedule, or completion may be affected.
Unless packing service is scheduled, customers should have boxes packed, closed, labeled, and ready before the crew arrives. Loose items, open boxes, fragile items, and unprepared rooms may increase time and risk.
Personal valuables, jewelry, cash, medication, important documents, keys, passports, electronics, and irreplaceable items should remain with the customer.
Pro Movers - Oregon may refuse to move hazardous, illegal, unsafe, leaking, flammable, explosive, corrosive, contaminated, biohazard, perishable, restricted, or regulated items.
Examples may include gasoline, propane, fireworks, ammunition, open liquids, chemicals, certain paints, hazardous waste, spoiled food, unsafe debris, or items that cannot be handled safely.
Appliances should be empty, clean, disconnected, and ready to move before service. Water lines, gas lines, electrical connections, ice makers, built-in appliances, and mounted items should be disconnected by the customer or a qualified professional.
Our movers are not plumbers, electricians, gas technicians, appliance repair technicians, or construction contractors unless a separate written service states otherwise.
Pianos, gun safes, hot tubs, pool tables, oversized furniture, commercial equipment, refrigerators, heavy appliances, chandeliers, fragile items, antiques, glass, marble, stone, and unusually heavy items may require advance review.
Pro Movers - Oregon may request photos, measurements, access details, weight details, floor level, stairs information, parking details, or special handling information before confirming service.
Weather, road closures, fire conditions, ice, snow, heavy rain, high wind, flooding, extreme heat, unsafe walkways, unsafe stairs, poor lighting, or dangerous access may require delay, rescheduling, or service adjustment.
Pro Movers - Oregon may decline, pause, or reschedule service if conditions create unreasonable risk to customers, crew, property, trucks, or equipment.
Liability, valuation, and coverage may depend on the service type, written agreement, bill of lading, valuation selection, item condition, packing method, customer preparation, and applicable rules.
Items that are already weak, damaged, loose, old, worn, poorly packed, assembled with weak materials, or unable to withstand normal moving may be more likely to sustain damage during handling.
Customers should inspect items, walls, floors, doors, elevators, and property before the crew leaves. Any visible damage concern should be reported immediately and noted in writing when applicable.
Claims may require written notice, photos, item details, service documents, payment records, and review. Do not deduct money from the final bill without written company approval.
For labor-only, loading-only, or unloading-only services, Pro Movers - Oregon is responsible only for work within our immediate care, custody, and control during the service time.
If another party transports the items, drives the truck, packs the load, unloads later, or handles the shipment after our crew leaves, damage during transportation or outside our control may not be our responsibility.
Storage, freight, international shipping, car shipping, crating, last mile delivery, white glove delivery, and long-distance route support may involve additional terms, third-party carriers, warehouses, destination agents, freight providers, customs brokers, port agents, or delivery partners.
Third-party providers may have their own terms, pricing, timing, insurance, liability, documentation, and service requirements.
Junk removal, clean outs, mattress removal, refrigerator disposal, television disposal, yard waste removal, paint recycling, hot tub removal, and light demolition are reviewed by item type, quantity, access, condition, local disposal availability, and safety.
Restricted, hazardous, leaking, unlabeled, contaminated, unsafe, or regulated materials may not be accepted.
By providing your contact information, you authorize Pro Movers - Oregon to contact you by phone, email, or text message about your quote request, service request, appointment, route, schedule, reminders, customer support, and related moving communication.
Message and data rates may apply. Message frequency may vary. Reply STOP to opt out of text messages. Reply HELP or call (541) 902-8771 for assistance. Consent to receive text messages is not required to purchase moving services.
Customer information may be collected and used to respond to requests, prepare quotes, schedule service, communicate about moves, process payments, document services, handle customer support, and comply with business or legal obligations.
Please review our Privacy Policy for more information about website data, form submissions, cookies, SMS privacy, customer information, and privacy choices.
You agree not to use our website, forms, phone numbers, email, or communication tools for unlawful, harmful, fraudulent, abusive, misleading, automated spam, or prohibited purposes.
You may not attempt to damage the website, interfere with operation, misuse forms, submit false information, copy protected content for unlawful use, or access information not intended for you.
We try to keep website information accurate and helpful. However, service descriptions, pricing examples, availability, routes, operating details, promotions, and page content may change without notice.
Website content is general information and should not be treated as a final quote, guaranteed price, guaranteed availability, or complete service agreement unless confirmed in writing by Pro Movers - Oregon.
Our website may include third-party links, maps, review widgets, forms, analytics tools, payment tools, advertising tools, or embedded content.
Third-party websites and tools are controlled by their own operators and may have separate terms, privacy policies, tracking, fees, or service rules.
To the extent allowed by applicable law and written service documents, Pro Movers - Oregon is not responsible for delays, damages, losses, or service issues caused by inaccurate customer information, unsafe access, weather, road conditions, third-party actions, building restrictions, restricted items, customer-packed fragile items, or circumstances outside our reasonable control.
Nothing on this page is intended to limit rights that cannot be limited under applicable law.
These Terms and Conditions are intended for Pro Movers - Oregon services and website use. Local and intrastate Oregon moving services may be subject to applicable Oregon rules, transportation requirements, written service documents, and other legal requirements.
Long-distance, interstate, freight, international, or third-party coordinated services may be subject to additional terms depending on route, carrier, destination, shipment type, and documentation.
Pro Movers - Oregon may update these Terms and Conditions from time to time to reflect changes in services, operations, communication practices, legal requirements, or business needs.
The updated version will be posted on this page. Continued use of our website or services after updates are posted means you acknowledge the updated terms.
If you have questions about quotes, service terms, bill of lading, payment, claims, packing, specialty items, removals, SMS messages, or moving preparation, contact our Eugene team before your scheduled service.
