Privacy Policy

Information We Collect

We may collect information that you voluntarily provide when you contact Pro Movers - Oregon, submit a website form, request a moving quote, call us, email us, text us, or communicate with our team.

This information may include your name, phone number, email address, pickup address, destination address, pickup ZIP code, destination ZIP code, preferred move date, service type, move size, item list, access details, stairs, elevator details, parking notes, storage needs, removal items, specialty items, photos, videos, and messages you send to us.

How We Use Your Information

We may use customer information to respond to inquiries, prepare moving quotes, schedule services, confirm job details, plan crew and truck needs, review access conditions, answer questions, send service updates, provide customer support, process requests, and communicate about moving-related services.

We may also use information to improve our website, improve customer communication, review service quality, maintain business records, protect our company, prevent fraud, comply with legal obligations, and support claims or documentation when needed.

Moving Quote and Service Request Information

Moving quote and service request details are used to understand your move and provide more accurate service guidance. This may include route, timing, item volume, service category, building access, parking conditions, crew needs, packing needs, storage requests, specialty item handling, and removal or disposal needs.

If the information submitted is incomplete, we may contact you for clarification before confirming a quote, appointment, route, crew plan, or service availability.

SMS / Text Messaging Privacy Policy

By providing your phone number through our website, contact form, quote form, phone call, email, or text message, you agree that Pro Movers - Oregon may contact you by phone call or text message about your moving request, quote, scheduling, appointment reminders, route updates, service questions, customer support, and related moving communication.

Message and data rates may apply. Message frequency may vary. Reply STOP to opt out of text messages. Reply HELP or contact us at (541) 902-8771 for assistance. Consent to receive text messages is not required to purchase moving services.

We do not sell, rent, or share your mobile opt-in information or text messaging consent with third parties for their marketing purposes.

Email Communication

We may use your email address to respond to inquiries, send quote information, confirm service details, provide scheduling updates, answer customer questions, send invoices or service-related messages, and follow up about your moving request.

If we send promotional or marketing emails in the future, you may request to stop receiving marketing emails. Service-related emails may still be sent when needed to complete, respond to, or document your request.

Cookies, Website Data, and Analytics

Our website may use cookies, pixels, analytics tools, browser data, device data, traffic data, and similar technologies to understand website activity, improve user experience, measure page performance, track form activity, and support marketing or advertising performance.

You can usually adjust your browser settings to block or delete cookies. If cookies are disabled, some website features may not function properly.

Third-Party Services and Links

Our website may include third-party tools, links, maps, review widgets, embedded content, call tracking, analytics tools, advertising tools, payment processors, scheduling tools, or service providers that help us operate the website and respond to customers.

Third-party websites and tools are not controlled by Pro Movers - Oregon. Their privacy practices may be different from ours, and you should review their privacy policies when using their services.

Payments, Billing, and Business Records

If payment, invoice, deposit, or billing information is collected, it may be used to process transactions, maintain business records, complete service documentation, manage accounting, and respond to customer questions.

When payment is processed through a third-party payment processor, that processor may collect and process payment information under its own privacy and security practices.

How We May Share Information

We may share limited information with service providers or business partners when needed to operate our website, respond to customer requests, provide moving-related services, process payments, support scheduling, provide customer communication, manage analytics, or comply with legal obligations.

We may also share information if required by law, legal process, insurance review, safety needs, dispute resolution, claims review, fraud prevention, or to protect the rights, property, and safety of Pro Movers - Oregon, our customers, our crew, or others.

No Sale of Personal Information

Pro Movers - Oregon does not sell customer personal information. We also do not sell, rent, or share mobile opt-in data or SMS consent information with third parties for their marketing purposes.

If our data practices change in a way that requires additional notice or consent, we may update this Privacy Policy and provide required options where applicable.

Photos, Videos, and Move Documentation

Customers may send photos or videos of items, stairs, elevators, parking areas, access paths, rooms, specialty items, removal items, or damage concerns so we can review service needs more accurately.

Photos and videos may be used for quote preparation, service planning, safety review, job documentation, claims review, or customer support. We do not use customer-submitted photos for marketing unless we receive separate permission.

Data Security

We use reasonable administrative, technical, and business safeguards designed to protect information submitted to us. However, no website, email system, mobile communication, online form, or electronic storage method can be guaranteed to be completely secure.

Please avoid sending sensitive information through general website forms unless it is needed for your service request.

Data Retention

We may retain customer information for as long as reasonably needed to respond to requests, provide services, maintain business records, manage invoices, support customer service, comply with legal obligations, resolve disputes, review claims, and protect our company.

Retention periods may vary depending on the type of information, service request, customer relationship, business purpose, and legal or accounting requirements.

Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have rights to request access to certain personal information, correction of inaccurate information, deletion of certain information, a copy of certain information, or to opt out of certain processing activities.

To submit a privacy request, contact us using the details at the bottom of this page. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website and moving services are intended for adults and people requesting moving-related services. We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has submitted information to us, please contact us so we can review and take appropriate action.

No Unlawful or Prohibited Use

You agree not to use our website, forms, phone number, email, or communication tools for unlawful, harmful, fraudulent, abusive, misleading, or prohibited purposes.

You may not attempt to damage the website, interfere with website operation, misuse forms, submit false information, or attempt to access information not intended for you.

Changes to This Privacy Policy

Pro Movers - Oregon may update this Privacy Policy from time to time. Updates may reflect changes to our website, services, communication practices, legal requirements, technology, or business operations.

The updated version will be posted on this page with the updated date. Continued use of our website or communication with our team after changes are posted means you acknowledge the updated Privacy Policy.